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Pointers for Insurance Claims

​​If you claiming the repairs on insurance, check your policy, make sure you have choice of repairer, otherwise you will be instructed to take your vehicle to one of the insurance companies preferred repairers. 

Lodge the claim with your insurance company and let them know you will be coming to Sampson's Car Repairs for a quote.


After you have lodged your claim, your insurance company will send us a request to provide them with a quote and photos of the damage to assess and authorise, once we receive that request, that will prompt us to make contact to arrange a time to inspect the damage.


Once we have received the authority to carry out the repairs, we’ll contact you to get you booked in.


At Sampson’s Car Repairs, we guarantee all our work and are totally focused on customer satisfaction.

We can offer you a FREE loan car while yours is in the shop and your vehicle will be cleaned inside and out after being repaired.


If you are the not at fault party, ask your insurance company about the possibility of them providing you with a hire car at no cost to you.

Should you have any concerns or questions, don’t hesitate to contact us.

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